Leasync
Privacy Policy

Your Privacy Matters at Leasync

We believe trust is earned through transparency. This Privacy Policy explains what we collect, why we collect it, and how we protect your information.

1. Information We Collect

  • We collect information that you provide directly to us when you create an account, manage contacts, upload documents, or communicate with our team.
  • Each time you access Leasync, we automatically collect technical and usage data, including your IP address, the approximate geographic location (city, region, and country) derived from that IP address, your device and browser type, the pages you visit, and the date and time of access. How we use this data is described in 'How We Use Your Information' below.
  • We may receive information from third-party integrations you connect to the platform solely for the purpose of delivering the requested functionality.

2. How We Use Your Information

  • Operate, maintain, and improve the Leasync platform.
  • Provide customer support, respond to inquiries, and troubleshoot issues.
  • Understand how visitors and users interact with Leasync — including the pages they view and their approximate location — to analyze usage, measure performance, and improve the product.
  • Monitor, log, and audit access to accounts — including IP address and approximate location — to protect the security and integrity of the platform and to detect or prevent unauthorized activity.
  • For visitors and users located in the United States, we may use IP address and related data to identify the business or organization associated with a visit and to contact relevant business representatives about Leasync products, offers, and related services. We do not use IP-based identification to identify, profile, or market to individuals located outside the United States.
  • Deliver security alerts, product updates, and compliance notifications related to your account.
  • Comply with applicable laws, regulations, and enforce our agreements.

3. Connected Email & Calendar (Google and Microsoft)

  • If you choose to connect a Gmail or Outlook account, Leasync accesses your mail and calendar data only to provide the connected integration you turned on: showing your inbox and sending mail inside Leasync, syncing calendar events and reminders, and suggesting contacts from the people you correspond with. We do not use this data for advertising, and no human reads it except with your permission for support or troubleshooting.
  • Contacts suggested from your mailbox (name, email address, and company derived from correspondence) stay private to your account until you choose to add them to your organization's records.
  • Leasync's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. Microsoft account data is handled under the same restrictions.
  • You can disconnect Gmail or Outlook at any time from Settings → Integrations; disconnecting deletes the stored access tokens.

4. Data Sharing & Disclosure

  • We do not sell your personal information.
  • We only share data with trusted service providers who support the operation of Leasync (e.g., hosting, analytics, and business-identification or sales-enablement providers) under strict confidentiality obligations.
  • We may disclose information if required by law, regulation, or to protect the rights, property, or safety of Leasync, our users, or the public.

5. Website Analytics & Advertising

  • Our public website (leasync.ai) uses analytics and advertising services — Google Ads, Meta Pixel, Leadfeeder, and Vercel Analytics — to measure visits and the effectiveness of our advertising. These services may set cookies and receive your IP address and pages viewed.
  • The Leasync iOS app does not load these analytics or advertising trackers.
  • As described above, we derive an approximate location (city, region, and country) from your IP address for security logging and, for visitors in the United States, business identification.

6. Data Retention

  • We retain your information for as long as your account is active or as needed to provide services, comply with our legal obligations, resolve disputes, and enforce agreements.
  • Access and security logs — including IP address and approximate location — are automatically deleted after 90 days, unless a longer period is required to investigate a security incident or to comply with applicable law.
  • Upon request, we will delete or anonymize your information unless retention is required by law.

7. Deleting Your Account

  • You can delete your account yourself at any time from Settings → Delete account, on the web or in the iOS app. You will be asked to type DELETE to confirm.
  • Deleting your account permanently removes your login, profile and profile picture, connected Gmail / Outlook access tokens, reminders, notifications, Lisa chats, and your private email-contacts list. Records you created for your organization (tenants, properties, deals, commissions) remain with the organization for its other members.
  • If you are the only member of your organization, the organization is deleted with your account — including all of its records, documents and images — and any paid subscription is canceled immediately so billing stops.
  • If you are the only admin of an organization that still has other members, you will be asked to make another member an admin first so their data stays accessible.

8. Your Rights & Choices

  • Access, update, or delete your account information.
  • Export your data in a commonly used format.
  • Opt-out of non-essential communications by following unsubscribe instructions or contacting support.
  • Request clarification about how we process or protect your data.

9. Data Security

  • We implement administrative, technical, and physical safeguards designed to protect your data against accidental or unlawful destruction, loss, alteration, or unauthorized disclosure or access.
  • While no method of transmission or storage is completely secure, we continually improve our security controls to stay aligned with industry expectations.

10. International Data Transfers

  • If we transfer personal information across borders, we do so in compliance with applicable data protection laws and implement appropriate safeguards.

11. Children’s Privacy

  • Leasync is not directed to individuals under the age of 18. If we learn that we have collected personal information from a child, we will take steps to delete such information promptly.

12. Contact Us

  • Questions about this Privacy Policy, our data practices, or a deletion request can be sent to support@leasync.ai. Customers can also reach out to their Leasync representative directly.

Data Use & Confidentiality

For detailed commitments about how our development team handles your data, please review our Data Confidentiality Policy.